The Story

So here's a breif explanation of the events around the time of the "incident."

i turned it on and it came up with a flashing file folder with a question mark. like a good apple person i went to apple support and followed their steps for disk utility and alas, we find problem #2. the hardrive is not mounted. regardless of their suggestions, the drive will not show up even in disk utility in order to repair. Shortly following, the online support suggests readers to call via the phone if these steps did not fix the error. So I called. after brief discussion with some fellow by a first name that began with the letter "g" he says that they will most likely need to set me up for repairs...in which all of my data will be lost and therefore i should seek a third party to access my data before calling again and setting up a way to get it back to them.

a frantic e-mail was sent to my steve, who kindly made time to work on my computer that evening, though all we were able to realy ensure was that we couldn't fix it.

if you did not already know, there's apparently a mac-certified service location in north canton, so i went by there wednesday morning to see what they could do. although they service macs on-site, they do not do repairs to my exent there (including fixing the plastic) so they shipped it out to the big apple service center. that is, the same one that compusa or the apple store would have shipped it to.

a guy with the a name coninsidentally again starting with the letter "g" said they do over-night shipping back and forth, and the earliest he's ever seen one come back is friday when sent out on wednesday but to prepare for about a week of computer-less time. (my ears apparently skim the last part of people's names when they tell them to me)

much to my delight, i recieved a phone call friday early afternoon informing me of my computer's safe return. they replaced the keyboard/palm area, the entire top case, hardrive, and logic board. earlier this summer applecare also replaced my battery. thus my weekend has been full of sorting through old photos and reloading applications...and of course backing everything up on a hard drive i couldn't possibly ever completely fill up.